Due to the custom, made-to-order nature of our products, all sales are final. We do not accept change of mind returns.
All of our products are carefully quality checked for any faults before leaving our care. We do not accept responsibility for damage in transit, but if there is a manufacturing fault with your product, please email us at orders@embillieco.au as soon as possible and we will try our very best to get it fixed for you.
Please note: Non–em billie co products sold through our store are subject to the manufacturer’s discretion when it comes to faulty returns or claims. If you experience any issues, we’re always happy to help guide you through the process—just get in touch.
PLEASE NOTE – all care is taken when dispatching your order, but we do not accept any responsibility for delays or loss in transit.