Shipping & Returns
Australia-Wide Shipping
em billie co proudly ships Australia-wide.
We offer FREE shipping Australia-wide on:
– em billie co designs
– Rugs
– Bedding
For all other items, shipping costs are automatically calculated at checkout or advised below.
Please note, if an item is returned to us as undelivered, standard shipping fees will apply for re-delivery.
Production Time
Soft furnishings are made to order, unless otherwise stated, and typically take 3–4 weeks before dispatch.
If you need something urgently, please reach out to us before placing your order to check availability. Don’t forget to factor in public holidays, as these may impact dispatch times.
Returns & Faults
All sales are final—we do not accept returns for change of mind on em billie co designs.
Every product is carefully inspected before it leaves our studio. While we can't take responsibility for damage during transit, if your item arrives with a manufacturing fault, please email us and we’ll do our best to resolve it.
Please note:
– We do not accept responsibility for delays, damage, or loss in transit.
– All parcels are tracked.
Lockers – WA Clients Only
Lockers are available exclusively for our Western Australian customers.
If an item is stated as in stock in the option description, it’s available now in Perth. Otherwise, it’s a pre-order item.
Want to know when our next shipment arrives? Email us for an update.
Our locker prices may differ slightly from other retailers—this reflects a portion of the freight and handling costs to bring them to WA. We've absorbed some of this cost to make these stunning pieces more accessible to our WA customers.
Emma has worked with this beautiful brand since 2018 and is proud to continue offering it to you.
Pickup & Delivery:
Lockers can be collected from Jindalee, WA, or we can help arrange a courier at an additional cost.
Rugs & Bedding
We offer free shipping Australia-wide on all rugs and bedding.
Need an ETA before placing your order? Just send us an email with your postcode, and we’ll get back to you as soon as possible.
Have questions about your delivery?
We’re here to help—just email us at orders@embillieco.au and we’ll be in touch.
With love,
EBC Team x